buzzes
mkm2136
4/6/2021
this microwave was installed in our newly renovated house when we bought it in 2019. after 2 short years of light use it has started to make a loud buzzing and vibrating sound when in use. it is cost prohibitive to have someone come out to look at repairing it since no one locally repairs them with parts being hard to come by. very disappointed. replacing it with a different brand.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Do not buy!
Angry consumer
1/24/2021
purchased this less than two years ago and was initially pleased. fast forward and the microwave is completely dead- will not heat anything. we assume the magnetron is the problem, but cant say for certain since a new part + labor is so costly. its cheaper for us to just by a new (not samsung) microwave.
very frustrating to spend a significant amount of money on a microwave only to have it die in less than two years.
unless samsung decides to fix this for is for free- we are done with their products for good.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Dont waste your money
Jalisah
7/11/2020
wish i read other reviews first. like many others, mine stopped heating up after 18 months- warranty ends at 12 months and samsung wants to charge me $150 just to have a guy come our to look at it.
i buy samsung for quality so i dont get stuck in these situations. maybe i need to switch to another brand. $275 down the drain in 18 months. they were not willing to help me in any way despite having purchased thousands in their products over the years. lesson, for samsung microwaves, by they extended service plan on day one.
Originally posted on Samsung.com
No, I do not recommend this product
Incentivized Review
Design
Features
Performance
Value
Dont waste your money
Josh
7/11/2020
wish i read other reviews first. like many others, mine stopped heating up after 18 months- warranty ends at 12 months and samsung wants to charge me $150 just to have a guy come our to look at it.
i buy samsung for quality so i dont get stuck in these situations. maybe i need to switch to another brand. $275 down the drain in 18 months. they were not willing to help me in any way despite having purchased thousands in their products over the years. lesson, for samsung microwaves, by they extended service plan on day one.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Owned for 14 months and it won't heat
KimTx
4/26/2020
i have owned this microwave for 14 months and now it runs, but won't heat. i will never buy another samsung again.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Fan is too loud, cannot even register the product
oleg k
2/21/2020
unable to register online in order to request technical support-samsung system doesn't recognize the model
me16h702ses - error message " the model code provided is invalid"
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
No longer working
Drust
1/29/2020
it has been used an average amount since installing but has stopped heating reviews seem to suggest this is the norm for this device. cant seem to find any troubleshooting options
Originally posted on Samsung.com
No, I do not recommend this product
Incentivized Review
Design
Features
Performance
Value
Broke after 1 year
BenF
12/8/2019
just after 1 year the touch display stopped working and i get a 5e error. would not recommend this unit.
Originally posted on Samsung.com
No, I do not recommend this product
Incentivized Review
Design
Features
Performance
Value
Terrible
Michael Malone
11/29/2019
only had this thing for a month or more and already died. wont even turn on. i guess when you buy cheap you get what you pay for...
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Disappointed
Cephas
11/24/2019
turntable does not shut off nor can you cook anything with the timer on. poor design
Originally posted on Samsung.com
No, I do not recommend this product
Incentivized Review
Design
Features
Performance
Value
Did not last long
Mr M
11/9/2019
nice unit short life. stopped heating food short time after purchasing the unit. gets vary hot on the right side.
Originally posted on Samsung.com
No, I do not recommend this product
Incentivized Review
Design
Features
Performance
Value
Not working correctly
Melulbrich
10/20/2019
it stops working after a few seconds of it being on. the light inside and fan turns on but the heat doesn't. i'm very disappointed in the quality of this product.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
2 x buyer
Koolaid
10/13/2019
the appearance and ease-of-use is what brought me back. the quietness was a bonus , and the controls are self explainable. i recommend this product.
Originally posted on Samsung.com
Yes, I recommend this product
Incentivized Review
Design
Features
Performance
Value
Easy to use
Melly
10/12/2019
my 6 year old loves it . she says it easy to use .
Originally posted on Samsung.com
Yes, I recommend this product
Incentivized Review
Design
Features
Performance
Value
Love it
Dabbott88
10/12/2019
great microwave, very spacious and easy to use! looks great
Originally posted on Samsung.com
Yes, I recommend this product
Incentivized Review
Design
Features
Performance
Value
Samsung Microwave
Nelson Amaya
10/12/2019
great brand, product it being excellent no issue what so ever, working quality above and beyond expected. i had other brands but none of them were as good as my samsung.
Originally posted on Samsung.com
Yes, I recommend this product
Incentivized Review
Design
Features
Performance
Value
Noisy fan
oreosmom
10/11/2019
bought this four years ago. great no problem but do not use fan way to noisy.
Originally posted on Samsung.com
Yes, I recommend this product
Incentivized Review
Design
Features
Performance
Value
Excellent use
Jerry
10/11/2019
this was a great one to have and ease of use for it. i would recommend it for anyone
Originally posted on Samsung.com
Yes, I recommend this product
Incentivized Review
Design
Features
Performance
Value
Happy
Anthony
10/11/2019
very happy with this microwave, very easy to install and operate. does the job for sure. couldn't be happier.
Originally posted on Samsung.com
Yes, I recommend this product
Incentivized Review
Design
Features
Performance
Value
Great Microwave
Dboykin
10/11/2019
this a great microwave. it works as it should and so far i haven't had any issues to note. it heats my food at the correct temperature as well. two thumbs up!
Originally posted on Samsung.com
Yes, I recommend this product
Incentivized Review
Design
Features
Performance
Value
Terrible
Homecook
9/14/2019
not working out of the box: <1 day old. turns on by itself when you close the door and the only way to turn it off is to unplug it or keep the door ajar. hours on the phone to get a replacement
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Underwhelmed
OfficeMgr
8/19/2019
underwhelmed after purchased. thought name brand mid-range priced, would have been better quality. hard to press the buttons.
wouldn't purchase any of my samsung products again.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Stopped working after 6 months
RegretfulBuyer1
7/10/2019
the microwave stopped working the other day and so did our samsung range (2nd time). what a disappointing purchase.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
inside of the microwave is not the same
miffedlic
5/9/2019
I bought this microwave and the inside is not the same as the store floor model.
The magnitron cover inside on the right side looks flimsy and cardboard like.
After several calls to Samsung support was told that it is designed that way. Would not bought this microwave if seen this in the store model. Store model had a plastic cover for the magnitron. The same as my GE microwave which lasted 20 years.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Only lasted 2.5 Years
Eastcoastncgal
4/25/2019
It worked great for 2.5 years then it quit heating. Costs just as much to buy a new one as it is to repair it. In the trash it goes!
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Loud and dirty
MrsCampbell
3/31/2019
We've had this way you can read for 3 years now and I wish we would have gotten a different one. Cooks and reheat food just fine. But, the fan on it only has one speed and it is ridiculously loud. You can have the fan transfer air back into the room or up through a stack through the ceiling but it seems that both options just spray grease under the cupboards above the microwave. If you don't plan on using the fan at all it would be a great option. Also, the light is not bright at all.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Conflicted
daSVgrouch
3/28/2019
Our cabinet layout made finding a replacement a challenge. Widths are standardized; height and depth are all over the place. This oven fit. Room for improvements - a) the mounting plate mates low on the back - it barely fit without having to cut into the back splash tile, b) the buttons are hard to push, c) the timer cannot be run while the oven is, d) light comes in only from the right side of the turntable, e) you have to keep the manual handy for the COOK and REHEAT features as the display is not informative. It cooks.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Not a fan!
Hfike
3/26/2019
I have now used the microwave for a little over a week since moving in to our new house; and I am underwhelmed, to say the least. I really thought we were going to have quality brand new appliances from Samsung. I have to press really really hard on the control panel, which is frustrating; where as, my Kenmore at my old house, the control panel is very easy to use. I can't help the small size or 1000 W, but the light intended to use over the stove is a joke. I have the dishwasher and refrigerator which I am not too much a fan of either. Sadly, disappointed with such low quality.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Dead Display!
unhpycustmr
3/25/2019
Purchased this microwave as part of a suite in 11/2016. Had trouble for the last year with microwave only running for a second and shut off. Hitting the start button again usually worked. Now the display went dead. I have found this to be a common problem online. This is 3rd issue with my samsung appliances including my freezer icing up after a month of purchasing. I will not purchase Samsung in the future. Especially when service rep that speaks broken english tells you your out of luck.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Annoying
Bel201
2/1/2019
I have been using it almost a year and I regret very much buying this unit. I wanted a simple unit, as I am not into using all possible features that you can find on a microwave, but this is not what I expected. You can't use the kitchen timer while you are heating something up!?! I have never ever seen, even on the cheapest microwave I had ($59). The buttons are impossible to use. you have to press really hard and in the exact spot to make it work. on top of that the vent is so noisy that I hardly use it. When in use, even on low, don't think about talking to another person in the kitchen, it is simply impossible. Extremely annoying. And it doesn't even have good suctions, the whole microwaves is covered in water and dripping by the time I am done cooking with the vent on.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
key pad scratches easily
bb sam
1/25/2019
I purchased this in January 2019. I love the look of the microwave initially. However,. I cleaned the key pad with a paper towel and now looks like used sandpaper. Scratches over the entire key pad that are perm.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Product was slight;y dented upon opening.
Blessed2bsaved
11/25/2018
So far it is operating OK. Not much more to say on the issue.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Great features for the cost
no nick name
11/1/2018
works great very happy with the performance and durability
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Excellent Features
JensJeep
11/1/2018
Bought this product with 2 other Samsung products and couldn't be happier. Just wish the vent was a little stronger.
Originally posted on Samsung.com
Yes, I recommend this product
Incentivized Review
Design
Features
Performance
Value
Beautiful and versatile
Azmomra
10/31/2018
Looks great in my kitchen and has many options. The defrost is great and I love how large it is.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Junk
Dumbproduct
9/18/2018
Two years old and it has stopped working. This is VERY common. Microwave runs continously unless you unplug it. Do not buy this junk.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Good basic cooker, touchpad needs heavy pressure
flyr4fun
9/6/2018
I purchased the Samsung so that it would match my new Samsung gas range. I like the looks, and it feels more solid than some others in this price range. It cooks just fine, normal functions. It's a little noisier than the GE it replaced. I like the vent grille facing the top, and it included the charcoal filter for recirculating vent option. Not sure how much it filters, as it is a pretty wide mesh. The underneath light is pretty poor. It doesn't provide much illumination to the stovetop. The only thing I really don't like is how hard I have to press on the touchpad to get a response. It's abnormally hard. Contrast that to my new Samsung range where the touchpad is very sensitive, ultra sensitive. Just brushing a button with the edge of a cleaning cloth activates the button. I'm not sure if it was designed this way, or the touchpad is faulty. I love the range, but don't love this model of microwave because of the touchpad, it's a bit annoying to have to push so hard.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
not happy at all
south lefty
7/26/2018
after 1 year and 7 months my microwave went completely dark, because there was no extended warranty I stuck with defective mdse
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Poor performance.
Dub4
3/14/2018
Purchased this model as part of a major kitchen renovation. Microwave oven has been significantly performing below expectations . Venting system below microwave barely moves air from range below. Latest development has been a "fog" that appears in the glass viewing area when using microwave for 4-5 minutes. This is not to be confused with condensation from range. This fog is between the glass, almost thinking there is a broken seal in the glass frame. Called Customer Service and they stated this "fog" is normal and would not dispatch a repairman to review. As a consumer, I would not buy this microwave model.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Magnetron went out after only 18 months
GPrado
3/12/2018
We bought this microwave from Lowe's on September 2016 because it matched the look of our other Samsung refrigerator and range. On March 12, 2018, a full 18 months after purchasing the microwave, the magnetron stopped working. The microwave does not warm up any of the food and the power button no longer works.
We use the microwave an average of 1-2 times per day, so it has not been heavily used.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Great Product
steveajs
2/3/2018
I really like the product and would recommend it to someone else. I have use it for the first time today and it's great.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Beautiful and functional!
rdh623a
10/23/2017
You couldn't ask for more features to be packed into a microwave. This thing looks great and performs perfectly.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Very affordable and easy to use
Cocabo
9/20/2017
This is a basic microwave but it gets the job done. Easy to use and easy to clean.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Samsung Microwave
HappyShopper4
9/1/2017
This product has a modern design that looks great with our Samsung stove with matching stainless steel. We are happy with the features it has. The price that we were charged was a great value for a good product.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
A little cheap looking
maninahat
8/31/2017
The microwave is kind of cheap looking. The revolving plate that food sits on is too small. It's okay and works well, but for the price of the install and the microwave, it was not a good value to me.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Great Value for the money
BargainHunter41
8/30/2017
This microwave is economically priced, yet has many of the features of a more expensive model. Works great. Highly recommended
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Love my new ss samsung microwave.
Jerclod
8/20/2017
recently installed and looks and works great. We are very happy with this microwave and highly recommend this product.
We are also in the process of installing a new gas Samsung range and will be installing the same range, microwave and a Samsung refrigerator at our new second home in Arizona. Thank you Samsung!
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Great Over the Range Microwave
JessLoves2Cook
8/10/2017
This microwave was a great value and matches perfectly with my range and refrigerator. It does everything you would expect a microwave to do, while looking beautiful above the range.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Easy installation
chazmania
7/29/2017
Replaced a 20year old microwave. installation was easy with provided instructions.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Me16h702ses microwave
Flonjfd
7/20/2017
Just purchased (at Lowes). Nice looking was pleased with it until after cooking something the glass fogged up. Never had that happen to me with other over range micros.
Told them on the phone when calling service, they said they never heard of that happening. Had service come to look and the guy said it's normal and will happen with certain moist foods because it is not an outside vent system. Not happy about that, as I have had other micros that had inside ventilation and never experienced that. And why didn't they tell me that on the phone when I called scheduling the service before having service come out for nothing.
Not pleased about this.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value